Webex App | Manage all your phone calls in one place

When you have the calling dock open, you can pin it to the side of your window.

When you start using the calling dock, privacy is automatically turned on. That means that if you share a line with other people, others won't be able to see when you're using that line. It also means others won't be able to barge into a call on that line. You can always turn that setting off at any time.

When you make a phone call, the call goes through your primary line, by default. If you have multiple lines, you can choose which line to use for certain calls.

Suddenly have some background noise during a call that you don't want the other person to hear? Just mute yourself and then when the distraction is over, unmute yourself to resume your conversation.

While you're on a phone call with someone, you can put them on hold so that you can make or answer another call or get more information.

When you're on a phone call with someone, you can share your whole screen or just certain applications. That way, people can see what's being talked about. Webex App suppresses notifications for incoming messages or calls when you're sharing your screen or application.

When you’re on a phone call, you can pull someone else into the conversation without having to schedule a meeting. Webex App is video capable, so you can share your video when you initiate the conference call with someone who's also using Webex.

If you're part of a call park group, you can park an ongoing call. When you park a call, the call gets assigned a parked number that's not your phone number. You can then use that parked number to retrieve the call from another device. Or you can share the number with people in a different department so that one of them can retrieve the call from their own device.

Anytime a shared line is in use, you can barge in to that call. That is, unless someone has turned on privacy for that line.

When you're on a phone call, you can transfer that call to someone else and if you'd like, let that person know why you're transferring the call to them.

When you record a phone call, your main call window opens, where you can then manage your recording. Your administrator determines how much control you have over recording your calls. Depending on your setup, your incoming and outgoing calls may be recorded automatically, or you may be able to decide which calls you want to record. You're presented with a visual indicator letting you know when a call is being recorded.

You can tell if a line has a voice message.

You can tell if a line has any missed calls.

For Webex hosted by a Service Provider, your administrator must enable direct call pickup for you.

Your administrator must ensure that members have been added to your Busy Lamp Field (BLF) list to monitor.

In the Watchlist you'll see a list of people in your BLF list and can monitor their availability. If someone in your list has an incoming call, you have the option to pickup the call on their behalf. You can check if someone is available before you transfer a call to them.

This applies to Webex Calling.

When you're a member of a call pickup group, you can receive a call pickup notification in the calling dock that a group member has an incoming call. You'll see the pickup group information in the notification.

This applies to Webex Calling and Calling hosted by a Service Provider

When your administrator makes you a member of a call queue, you can check and change your call queue status in the calling dock.

You must be set up with Unified CM to see your line status. Find out what calling service you have.

If your administrator has set you up to be a member of a hunt group, you're notified when a call comes into that hunt group number. Depending on how your administrator sets up the hunt group, you may be automatically signed out of a hunt group if you miss a call. If that's the case, you'll need to sign back in to answer other calls.